Contact

Orders placed on this site are for shipping only. If you’d like to place an order for local pick-up, click the orange banner at the top of the website.

Once you’ve selected an item to purchase, click ‘Add to Cart’ and follow the checkout instructions. Be sure to review your order carefully before submitting.

Cookies are baked fresh to order and shipped within 2-3 business days using the shipping method chosen at checkout. For example, if you place an order during a Sunday night release, it will ship by Tuesday or Wednesday at the latest. Delivery typically takes 2-8 business days after shipment.

We process all orders placed on our website using authorized Visa, MasterCard, American Express, and PayPal methods.

When you provide your card details for a purchase, if the card is still valid and hasn’t expired, it will be pre-approved, and the charge will be applied during the processing stage.

Once your order has shipped, you'll receive a confirmation email with a tracking number. Be sure to check both your inbox and spam folder for updates.

For more details about shipping, please refer to our shipping policy here.

Yes, we have cookies that contain peanuts and other tree nuts. We also have cookies that are nut-free, but all of our cookies are processed in the same facility, so there is always a risk of cross-contamination.

Due to limited demand, we don't keep gluten-free cookies in stock. However, we're happy to accommodate custom orders for larger quantities.

If you'd like to order gluten-free cookies in bulk, please reach out to us at admin@toracoffeetea.com. We'd be happy to help with your request!

We recommend reheating in the oven or air fryer at 350°F for 4-5 minutes.

In a rush? The microwave works as a quicker option; heat for 12-15 seconds! If you are reheating more than one cookie in the microwave, we suggest doing them one at a time.

TORA has two physical locations in the Rio Grande Valley, Texas. We'd love to have you visit us!

Brownsville: 4345 N Expressway Ste 750., Brownsville, TX 78520

Harlingen: 620 W Van Buren Ave., Harlingen, TX 78550.

Store Hours: Monday through Thursday from 11am-8pm; Friday & Saturday from 11am-9pm; Closed Sundays

Please ensure you are fully committed before finalizing your purchase.

Certain items are not eligible for return, including perishable goods (such as food items) and custom orders (like special or personalized items).

Additionally, returns are not accepted for sale items and gift cards.

For more information on cancellations, exchanges, and refunds, please see our detailed refund policy here.