Refund Policy

Return Policy
We offer a 30-day return policy, except for the non-returnable items listed below.

To qualify for a return, your item must be in the condition you received it: unworn or unused, with tags, and in the original packaging. A receipt or proof of purchase is also required.

To initiate a return, contact us at admin@toracoffeetea.com. If your return is approved, we'll provide a return shipping label and instructions for sending your package. Returns without prior approval will not be accepted.

For any return inquiries, reach out to us at admin@toracoffeetea.com.


Damages and issues
Inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, including a photo of the issue. We will expedite a replacement or refund. Do not return items without first obtaining authorization from support.


Exceptions / non-returnable items
Certain items cannot be returned, such as perishable goods (food, flowers, plants), custom products (special orders, personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Contact us if you have questions about a specific item.

Regrettably, returns on sale items or gift cards are not accepted.


Exchanges
We accept exchanges for non-food items within 14 days of purchase. To request an exchange, contact us at admin@toracoffeetea.com with your order details and exchange reason. Items must be in original condition and packaging. Customers are responsible for return shipping costs, unless the item is damaged or incorrect.


Refunds
Upon receiving and inspecting your returned item, we will inform you whether the refund has been approved. If it is approved, the refund will be processed to your original payment method automatically within 10 business days. Keep in mind that your bank or credit card company may require additional time to process and post the refund. Should 15 business days elapse since the approval of your return without receiving a refund, please reach out to us at admin@toracoffeetea.com.

 

Why Tora?

  • Premium Quality.

    Real ingredients. Bold flavor. Fresh every time. We bake in-house with care so every bite hits just right.

  • Secure Shopping.

    Fast, secure, worry-free. Your information stays protected every step of the way.

  • Local & Sustainable.

    We're a small business with a big purpose. Supporting community, choosing better practices, and keeping it local.
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FAQs

How do I place an order?

Orders placed on this site are for shipping only. If you’d like to place an order for local pick-up, click the orange banner at the top of the website.

Once you’ve selected an item to purchase, click ‘Add to Cart’ and follow the checkout instructions. Be sure to review your order carefully before submitting.

Cookies are baked fresh to order and shipped within 2-3 business days using the shipping method chosen at checkout. For example, if you place an order during a Sunday night release, it will ship by Tuesday or Wednesday at the latest. Delivery typically takes 2-8 business days after shipment.

What payment methods do you accept?

We process all orders placed on our website using authorized Visa, MasterCard, American Express, and PayPal methods.

When you provide your card details for a purchase, if the card is still valid and hasn’t expired, it will be pre-approved, and the charge will be applied during the processing stage.

How do I track my order?

Once your order has shipped, you'll receive a confirmation email with a tracking number. Be sure to check both your inbox and spam folder for updates.

For more details about shipping, please refer to our shipping policy here.

Are there peanuts/tree nuts in your cookies?

Yes, we have cookies that contain peanuts and other tree nuts. We also have cookies that are nut-free, but all of our cookies are processed in the same facility, so there is always a risk of cross-contamination.

Do you make gluten-free (GF) cookies?

Due to limited demand, we don't keep gluten-free cookies in stock. However, we're happy to accommodate custom orders for larger quantities.

If you'd like to order gluten-free cookies in bulk, please reach out to us at admin@toracoffeetea.com. We'd be happy to help with your request!

What is the best way to enjoy cookies?

We recommend reheating in the oven or air fryer at 350°F for 4-5 minutes.

In a rush? The microwave works as a quicker option; heat for 12-15 seconds! If you are reheating more than one cookie in the microwave, we suggest doing them one at a time.

Where are you located, and what are your storefront hours?

TORA has two physical locations in the Rio Grande Valley, Texas. We'd love to have you visit us!

Brownsville: 4345 N Expressway Ste 750., Brownsville, TX 78520

Harlingen: 620 W Van Buren Ave., Harlingen, TX 78550.

Store Hours: Monday through Thursday from 11am-8pm; Friday & Saturday from 11am-9pm; Closed Sundays

What is your return policy? Can I cancel my order once it's been placed?

Please ensure you are fully committed before finalizing your purchase.

Certain items are not eligible for return, including perishable goods (such as food items) and custom orders (like special or personalized items).

Additionally, returns are not accepted for sale items and gift cards.

For more information on cancellations, exchanges, and refunds, please see our detailed refund policy here.